We're Here To Help
If you have any issues you can reach us via our chat bot in the bottom right! Please note you will be prompted to give your information including your order number -- so have it ready! Before reaching out, read our entire FAQ as questions that are already answered on the page may be unanswered.
Sourcing, Manufacturing, and Certifications
All our products are created in collaboration with leading cosmetic labs in China. We require all labs we work with to provide routine checks and certificates showing safe and ethical practices - ensuring a positive place and no forced or child labor. You can read more about our manufacturing by clicking here.
Changing the game
We are one of the first brands to take a fight against AI by sourcing artists all over the world. We are the first brand to pay and credit our artists on every product packaging! That's right, you can view the back of every palette and more to reveal the artist who helped bring our products to life!
FAQ
when will my order ship
Our processing times vary depending on how busy we get but can last up to 2 weeks. If your order hasn't moved in 15 days, please contact us. Your order may have the label created for the duration processing time.
We're a single person, disability owned shop so it takes longer than most to fulfill orders.
MY ORDER IS DAMAGED, LOST, STOLEN, ETC..
Hekkusu Beauty is not responsible for lost and/or stolen packages.
If you receive damaged, wrong, or missing items, please contact us. You will be asked to provide photos of your order, the package, and packing slip so sending those may get you help faster.
Please make a claim with your postal service and local police department in cases of stolen packages.
why was my order canceled
We reserve the right to cancel and refund orders at any stage of processing. Here are some common reasons why orders are canceled.
- Your order was flagged as medium or high risk fraud.
- Your address was not recognized by our shipping service.
- Item(s) you ordered were no longer in stock.
- You previously have opened chargebacks.
- You requested a cancellation.
Please note canceled orders are automatically refunded. It may take up to 7 business days for your bank to process.
Opening a chargeback at all regardless of win or loss will result in any and all future orders to be automatically canceled and refunded.
do you work with influencers or press?
We are always searching for influencers or loyal customers that post using our products to send PR!
Press inquiries are welcome to contact us.
If you are an influencer, please do not reach out via contact or email. We are always watching for your social posts and shall a opportunity be open we'll contact you!
If you are a TikTok Shop Affiliate, you can request free samples of our products to create videos! Please note requesting a product does not guarantee approval.
We love both big and micro influencers!
Please note if you earn commission through purchases you bring, that sharing your discount code on 3rd party websites (ex. coupon websites) may forfeit any commissions earned via those websites. You will be contacted to change your discount code if so.