Refund policy
All Sales Are Final
Due to the hygienic nature of cosmetic products, all sales are final. We do not accept returns or offer refunds except in cases outlined below.
Damages and Issues
Please inspect your order upon delivery.
If you receive the wrong, damaged, or incorrect item, contact us immediately via our chat form or hekkusubeauty@gmail.com so we can evaluate the issue and make it right.
Incorrect Items
If you receive the wrong item, we may require the item to be returned to us.
To be eligible:
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The item must be unused
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The item must be in its original packaging
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All components must be included
Returned items that are used, damaged, or missing pieces may not qualify for a refund or replacement.
Returned incorrect items may be damaged out and/or donated.
The fastest way to receive the correct item is to return the incorrect item (if requested) and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
To qualify:
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The item must be unused
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Tags must be attached (if applicable)
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The item must be in its original packaging
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Proof of purchase is required
Refunds
We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.
If approved:
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Refunds will be issued to your account as store credit
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Please allow up to 10 business days for processing
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
No Chargeback Policy
By completing a purchase on our website, you agree to contact us first at hekkusubeauty@gmail.com to resolve any issues before filing a chargeback or payment dispute with your bank or credit card provider.
Filing a chargeback without first contacting us to resolve the issue may be considered a violation of this policy.
We reserve the right to dispute any chargeback claims that do not comply with our stated policies. Evidence may include order confirmations, shipping confirmations, delivery confirmation, customer communication records, IP address verification, and this published policy.
Unauthorized or fraudulent chargebacks may result in:
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Permanent restriction from future purchases
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Submission of evidence to your financial institution
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Reporting of fraudulent activity
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Additional action as permitted by law
Fraud Prevention & Order Security
To prevent fraudulent transactions and protect our customers:
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We reserve the right to cancel any order flagged as high-risk by our fraud detection system.
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Orders may be subject to additional verification, including identity confirmation.
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We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
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Orders marked as delivered by the carrier are considered fulfilled.
If a package is marked as delivered but you believe it was not received, you must contact the shipping carrier directly to file a claim. We may assist by providing delivery confirmation details.
We reserve the right to refuse service to anyone suspected of fraudulent activity.